G2 Vendor Directory

OpenAI

#1 in AI Chatbots

San Francisco, CA

9

Products on G2

3,621

Total reviews

4.6

Avg. star rating

  • ChatGPT ranks #1 in AI Chatbots.
  • Reviews across OpenAI's portfolio grew 0.5% quarter-over-quarter.
  • OpenAI's 9 products span 14 categories on G2.
  • Small Business is the largest segment among reviewers, at 57.5%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across OpenAI's products.

Page views and citations · OpenAI

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Google

91 switched
2

Anthropic

32 switched
3

Perplexity AI

13 switched
4

Yoke

10 switched
5

Jasper

6 switched

Losing to

Based on reviewers of other products who said they switched from OpenAI.

1

Anthropic

124 switched
2

Google

111 switched
3

1min.AI

53 switched
4

Text Cortex AI

39 switched
5

Writesonic, Inc.

27 switched

Key stats

+0.5%

#1

14

Small Business

2015

10,438

San Francisco, CA

$25.3M

Adoption by company size

SegmentShare of reviews
Small Business57.5%
Mid-Market28.4%
Enterprise14.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4524.7
2025 Q1754.7
2025 Q2804.7
2025 Q31854.7
2025 Q44874.6
2026 Q13984.6
2026 Q27844.5
2026 Q37884.4