Microsoft Dynamics 365 Customer Voice
Reviews
Star rating
Rank in Employee Engagement
Pros and cons
Pros
- Integrations
Cons
- Limited Customization
- Not Intuitive
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 36.0% |
| Mid-Market | 32.0% |
| Enterprise | 32.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Seamless Dynamics 365 Integration and Effortless Feedback Automation
“Native integration with Dynamics 365 & Dataverse Extensibility with Power Platform Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily”
A look at Microsoft Dynamics 365 Customer Voice Workflows
“My experience has been largely positive. The platform is quite intuitive, especially those who are all already familiar with Microsoft ecosystem. The learning curve is relatively gentle. The real-time insight and analytics provided by customer voice have been instrumental in unde”
Microsoft Dynamics 365 Customer Voice - End user review
“For any company customer voice plays a vital role. This tool really helps to make note of key points from customer. The data helps us for performance bench marking, for reporting purposes and making dashboards.”