Lumen Contact Center
Reviews
Star rating
Rank in Call Center Infrastructure (CCI)
Pros and cons
Pros
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Cons
- Data Management
- Software Improvements
- Slow Performance
- Expensive
- Slow Loading
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 38.5% |
| Mid-Market | 38.5% |
| Enterprise | 23.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
A flexible and beneficial contact center
“Keep your business agile and competitive with a comprehensive, dynamic contact center platform.”
The historical call data is readily available
“It integrates with CRM platforms and existing systems. The customer service is prompt and responsive when it comes to solving order queries. The representatives are professional and helpful in creating an experience for my customers.”
Lumen Contact Center in in review
“Lumen Contact Center provides a variety of features such as omnichannel routing, analytics, and artificial intelligence (AI) capabilities. It also offers features such as call recording, call monitoring, and workforce management. Additionally, Lumen Contact Center provides integr”