G2 Vendor Directory

Verizon Contact Center Solutions

by Verizon

27

Reviews

3.9

Star rating

#37

Rank in Call Center Infrastructure (CCI)

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Verizon Contact Center Solutions.

      Page views and citations · Verizon Contact Center Solutions

      Source: G2 review data

      Losing to

      Based on reviewers of other products who said they switched from Verizon Contact Center Solutions.

      1

      Lumen Contact Center

      1 switched
      2

      CallTower

      1 switched
      3

      Samsara

      1 switched

      Key stats

      —

      30

      Small Business

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business46.2%
      Mid-Market23.1%
      Enterprise30.8%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use8.4
      Ease of Setup8.9
      Quality of Support8.1
      Meets Requirements8.4

      What reviewers say

      Great for everyday use for all members of my team

      3.0

      “Customers can choose 5 ways of contacting or do self-service.”

      Private Health Inspector

      Esses caras não têm ideia do que está acontecendo.

      4.5

      “A facilidade de uso foi impecável, tornando-se muito eficiente para utilizar ao lidar com dúvidas dos clientes e realizar manutenção de contas e mudanças Não me decepcionou a todos É fácil de usar e muito amigável. A taxa de resolução, especialmente a resolução de primeira chamad”

      Software Engineer

      Verizon aims to please

      4.5

      “They will help with any problem you have and provide answers quickly.”

      Office Manager/ Accounting Manager