InvGate Service Management
Reviews
Star rating
Rank in Service Desk
Pros and cons
Pros
- Simple
- Features
- Ticket Management
- Ease of Use
- Flexibility
- Deployment Ease
Cons
- Limited Customization
- Integration Issues
- Limited Integrations
- Poor Visibility
- Performance Issues
- Limited Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 60.0% |
| Mid-Market | 25.0% |
| Enterprise | 15.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 3.5 |
Satisfaction ratings
What reviewers say
A Cost-Effective ITSM Solution That Gets the Job Done
“InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow builder and automation rules save tons of time by streamlining ticket routing and approvals. Built-in SLAs, reporting, and a user-fr”
InvGate Service Desk is must-have partner for IT services
“What I like best about InvGate Service Desk is that allows my organization to gain visibility”
Elegant and intuitive
“There's only few Service Desk suites with such intuitive UX that makes easier for the user to navigate through it, implementing it in business is a smooth sailing because is easy to understand and streamlined”