CA Service Desk Manager
20
Reviews
4.2
Star rating
#38
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
47
Enterprise
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 15.0% |
| Mid-Market | 30.0% |
| Enterprise | 55.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use8.4
Ease of Setup7.4
Quality of Support8.6
Meets Requirements8.7
What reviewers say
User friendly service desk
4.5
“I like the ui of this product, it is very easy to navigate through , learn all the features, configuration items, cmdb mapping and price of the product. It offers great features in good price.”
Amazing ITSM Service Desk tool
4.0
“The GUI of this tool is user friendly and captures much more details related to requests and incidents with proper configuration items available to categorise the tickets.”
Best in class tool
5.0
“It has all the required features and tools built in for a service desk requirement.”