Heartland Payments+
14
Reviews
4.2
Star rating
#91
Rank in Payment Processing
Pros and cons
Pros
- Setup Ease
- Easy Setup
- Customer Support
- Payment Processing
- Easy Payments
- Response Time
Cons
- Excessive Fees
- Poor Customer Support
- Update Issues
- System Errors
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
54
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 69.2% |
| Mid-Market | 23.1% |
| Enterprise | 7.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 1 | 0.5 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup7.1
Quality of Support8.8
Meets Requirements9.5
What reviewers say
Worst Customer Service Experience Ever
0.5
“I have used Heartland Payments+ for over ten years primarily for credit card processing. Initially, when I started with Heartland, it was incredibly easy to set up. I love the system overall, and the customer service was impressive when I first began using their services. I found”
User Friendly
4.5
“The payment system was user friendly and had someone available at all times for help if needed.”
The system is very easy to use.
5.0
“From a payment-receiving side, the system is easy to use. I can easily track payments made to us.”