Hatch
77
Reviews
4.3
Star rating
#85
Rank in Customer Communications Management
Pros and cons
Pros
- Automation
- Ease of Use
- Helpful
- Customer Engagement
- Customer Support
- Integrations
Cons
- Poor Customer Support
- Missing Features
- Learning Curve
- Poor UI
- Complexity
- Message Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
62
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 79.2% |
| Mid-Market | 19.5% |
| Enterprise | 1.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 9 | 4.8 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 1 | 0.5 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.5
Quality of Support8.8
Meets Requirements8.9
What reviewers say
A Game-Changer for Sleep
5.0
“As a parent, sleep is priceless. The Hatch Rest isn’t just another sound machine”
Hatch~ Best Messaging Platform!!!
5.0
“The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necessary information we need, they even schedule the appointment!”
User friendly
5.0
“Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our questions.”