G2 Vendor Directory

Broadly

by Vendasta

75

Reviews

4.7

Star rating

#38

Rank in Online Reputation Management

Pros and cons

Pros

    Cons

    • Poor Customer Support

    Traffic & LLM citations

    Monthly G2.com page views and citations by AI answer engines for Broadly.

    Page views and citations · Broadly

    Source: G2 review data

    Winning from

    Based on reviewers who said they switched from another product.

    1

    Podium

    1 switched
    2

    Listen360

    1 switched
    3

    Birdeye

    1 switched
    4

    Mitchell 1 Automotive Repair

    1 switched

    Losing to

    Based on reviewers of other products who said they switched from Broadly.

    1

    Liftify

    7 switched
    2

    Podium

    2 switched
    3

    Birdeye

    2 switched
    4

    LocalImpact

    2 switched
    5

    ReviewTrackers

    1 switched

    Key stats

    —

    79

    Small Business

    1

    Adoption by company size

    SegmentShare of reviews
    Small Business90.5%
    Mid-Market9.5%
    Enterprise0.0%

    Quarterly history

    QuarterReviewsStar rating
    2026 Q110.5

    Satisfaction ratings

    Ease of Use9.7
    Ease of Setup9.4
    Quality of Support9.6
    Meets Requirements9.5

    What reviewers say

    Horrendous Customer Service Experience

    0.5

    “They set the bar for how bad you can be at customer service.”

    Verified reviewer

    Switched from Broadly to Hatch

    5.0

    “Broadly worked great for incoming messages from customers on our website.”

    Operations Manager

    Unnecessarily locks you into contract and for the limited utility Broadly is not worth the money

    0.0

    “Text reviews. This was the only feature we were interested in.”

    Business Owner