Freshdesk for G Suite
Reviews
Star rating
Rank in Google Workspace for Sales
Pros and cons
Pros
- Automation
- Email Management
- Gmail Integration
- Ease of Use
- Organization
- Client Management
Cons
- Email Management
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 55.6% |
| Mid-Market | 44.4% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 3 | 5.0 |
Satisfaction ratings
What reviewers say
Effortless CX Management with Freshdesk for G Suite
“I've been using Freshdesk for G Suite for the past two years, and I find it really smooth and easy to access. It helps me store all customer details in one place, which is particularly helpful in my work in the life insurance sector. I love that it automatically converts customer”
Seamless Email-to-Ticket Integration That Boosts Productivity
“What I appreciate most about Freshdesk for G Suite is the seamless way everything stays in sync. The automatic conversion of emails into tickets is a real time-saver, allowing me to manage conversations without constantly switching between Gmail and Freshdesk. This integration he”
Seguimiento de Tickets Fácil y Resolución Eficiente de Problemas
“Destaco la facilidad que ofrece para dar seguimiento a los tickets, así como su buena conectividad y la gran ayuda que brinda en la resolución de problemas.”