Epic
Reviews
Star rating
Rank in Clinical Decision Support
Pros and cons
Pros
- Data Security
- Patient Care
- Ease of Use
- Easy Access
- Workflow Efficiency
- Comprehensive Features
Cons
- Interface Issues
- Learning Curve
- Slow Performance
- Not User-Friendly
- Inefficient Workflow
- Navigation Difficulty
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 6.5% |
| Mid-Market | 16.2% |
| Enterprise | 77.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q1 | 2 | 4.3 |
| 2025 Q3 | 2 | 4.8 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q2 | 3 | 4.0 |
| 2026 Q3 | 3 | 4.8 |
Satisfaction ratings
What reviewers say
Epic Streamlines Medical Billing with a Smooth UI and Powerful Claim Review
“Epic is a wonderful software for medical billing. Multiple claims can be reviewed at once, and the document review and print features are very useful. The UI is also good, which makes the overall experience smoother.”
Epic Centralizes Patient Records and Improves Care Coordination
“I like that with Epic more of the patient information is integrated in one place and that has improved patient care because we have access to more information and more recent information as opposed to needing to request a bunch of records separately. This has improved our workflo”
The Fastest, Most Straightforward Way to Obtain Medical Records!
“Working for medical records is the best and fastest resource for obtaining medical records. It’s very effective and makes the process straightforward.”