NextGen Healthcare EHR
Reviews
Star rating
Rank in EHR
Pros and cons
Pros
- Ease of Use
- Helpful
- Learning
- Features
- Navigation Ease
- Customization
Cons
- Difficult Navigation
- Navigation Difficulty
- Poor Usability
- Not User-Friendly
- Technical Issues
- Access Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 38.9% |
| Mid-Market | 45.7% |
| Enterprise | 15.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 3.0 |
| 2025 Q2 | 1 | 4.0 |
| 2025 Q3 | 3 | 4.7 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q1 | 1 | 3.0 |
| 2026 Q2 | 8 | 4.4 |
| 2026 Q3 | 3 | 4.2 |
Satisfaction ratings
What reviewers say
Versatile Document Management, But Prone to Glitches
“I like that NextGen Healthcare EHR has so many different options for document management. Document management makes NextGen valuable to me because it's essential to my job that I keep records properly stored in a timely manner.”
Dedicated Account Managers Make Support More Smooth and Effective
“The most helpful tool I believe for NextGen is that we are assigned a technical account manager to assist with system issues and performance. Also, an account manager is assigned to help with any issues that may be stalled in support.”
Robust Features with Slight Learning Curve
“I like the robust reporting and all the functionality that NextGen Healthcare EHR offers. The reporting functionality is very robust when we go into the report center for all of our practices. Another part I find valuable is the ability to submit claims, track claims, and auto-po”