Enghouse Contact Center
Reviews
Star rating
Rank in Contact Center Workforce
Pros and cons
Pros
- Hubspot Integration
- Artificial Intelligence
- Accuracy
- CRM Integration
- Easy Integrations
- Features
Cons
- Complex Implementation
- Limited Customization
- Difficult Setup
- Complex Customization
- Complexity
- Excessive Customization
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.8% |
| Mid-Market | 60.0% |
| Enterprise | 23.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Simple operation for SME to operate contact center
“We as a small and medium enterprise that running a automotive business need a simple contact center to operate. We do not need fancy customer support platform to help our customer inquiry and problem. Enghouse has provide all what we need.”
Provide the best customer service for customers
“Enghouse Interactive is one of the most complete contact center that has all the communication channel like phone call, email, SMS and live chat. With different option available, customer now can easily connect with us without restriction.”
Improve customer service and experience
“Enghouse assisted us in establishing our contemporary customer care platform, which encompasses SMS, email, live chat and even video calls. The resolution of connecting and interacting effectively with customers to address their concerns has resulted in the development of a loyal”