G2 Vendor Directory

Customers.ai

#9 in Visitor Identification

Boston, Massachusetts

1

Products on G2

429

Total reviews

4.8

Avg. star rating

  • Customers.ai ranks #9 in Visitor Identification.
  • Customers.ai's 1 product span 8 categories on G2.
  • Small Business is the largest segment among reviewers, at 79.6%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Customers.ai's products.

Page views and citations · Customers.ai

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Losing to

Based on reviewers of other products who said they switched from Customers.ai.

Key stats

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#9

8

Small Business

2018

37

Boston, Massachusetts

Adoption by company size

SegmentShare of reviews
Small Business79.6%
Mid-Market17.6%
Enterprise2.8%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q4794.9
2025 Q1374.9
2025 Q215.0