CTM
761
Reviews
4.5
Star rating
#7
Rank in Inbound Call Tracking
Pros and cons
Pros
- Customer Support
- Ease of Use
- Helpful
- Call Tracking
- Features
- Integrations
Cons
- Learning Curve
- Complexity
- Difficult Navigation
- Steep Learning Curve
- Missing Functionality
- Complex Setup
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+100.0%
71
Small Business
10
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.4% |
| Mid-Market | 30.1% |
| Enterprise | 3.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 2.3 |
| 2025 Q1 | 1 | 4.5 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 12 | 4.2 |
| 2025 Q4 | 48 | 4.8 |
| 2026 Q1 | 2 | 4.0 |
| 2026 Q2 | 1 | 3.5 |
| 2026 Q3 | 2 | 4.8 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.6
Quality of Support9.2
Meets Requirements9.2
What reviewers say
Phenomenal Pro Setup—James Made Sure the Platform Worked for Us
4.5
“The Set up with a Pro was phenomenal. James was so helpful and spent so much time and effort making sure the platform worked for us”
Reliable Call Tracking That Keeps Leads Organized by Source
4.0
“It helps me track and record client calls and seperate leads based on the source. Direct, Organic, Google Ads etc.”
Unmatched Flexibility and Outstanding Support
4.5
“I like that we were able to personalize the program to fit our business needs”