G2 Vendor Directory

CallSource

by CallSource

33

Reviews

4.3

Star rating

#13

Rank in Inbound Call Tracking

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for CallSource.

      Page views and citations · CallSource

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      Losing to

      Based on reviewers of other products who said they switched from CallSource.

      Key stats

      —

      55

      Mid-Market

      4

      Adoption by company size

      SegmentShare of reviews
      Small Business33.3%
      Mid-Market60.6%
      Enterprise6.1%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use8.7
      Ease of Setup9.4
      Quality of Support9.3
      Meets Requirements9.1

      What reviewers say

      Call source review

      1.5

      “It displays what we need from call statistics and we pull those numbers from call source and populate them into our reports to give our buinesses the most information about our performance as possible so they can be the most informed”

      User

      The Call Coach Is Great

      4.0

      “Call Source has great feedback in really learning what each dispatcher needs to continually work on. Our Coach defines everyone strengths and weaknesses, and helps the employee to see that as well.”

      Sales and Marketing Coordinator

      Amazing use of call tracking via DNI

      5.0

      “The use of Dynamic Number Insertion and phone training has changed how we make and receive phone calls. It has also been amazing in helping track where the calls are coming from and how effective other vendors can be. Both digitally and on print materials.”

      Digital Marketing Manager