ConnectWise RMM
Reviews
Star rating
Rank in Remote Monitoring & Management (RMM)
Pros and cons
Pros
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment
Cons
- Missing Features
- Poor Customer Support
- Integration Issues
- Feature Issues
- Learning Curve
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.3% |
| Mid-Market | 28.9% |
| Enterprise | 4.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 7 | 4.6 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 27 | 3.9 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 1 | 4.0 |
| 2026 Q3 | 17 | 4.1 |
Satisfaction ratings
What reviewers say
Flexible Custom Remote Scripts with Powerful Scheduling Options
“I love the ability to craft custom remote scripts and have the flexibility to schedule them, run on demand, or have them run when a set of specific errors occur”
Intuitive Remote Connections with Smooth, Non-Disruptive User Support Tools
“It is truly very intuitive for establishing remote connections—without an overwhelming number of confusing options—and features excellent tools for performing operations on users' machines without interrupting their work.”
to Deploy and Configure, Great for Remote Support
“Easy access, easy to use, very easy to deploy onto client devices. Easy to configure and organise. The web chat function is convenient to use and good for remote support”