Cisco Duo
Reviews
Star rating
Rank in Risk-Based Authentication (RBA)
Pros and cons
Pros
- Ease of Use
- Security
- Easy Access
- Authentication
- Authentication Ease
- Easy Setup
Cons
- Authentication Issues
- Login Issues
- Complexity
- Notification Issues
- Delay Issues
- Inconvenience
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 19.8% |
| Mid-Market | 40.2% |
| Enterprise | 40.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2025 Q1 | 1 | 0.5 |
| 2025 Q2 | 8 | 4.8 |
| 2025 Q3 | 22 | 4.6 |
| 2025 Q4 | 5 | 4.3 |
| 2026 Q1 | 64 | 4.5 |
| 2026 Q2 | 24 | 4.4 |
| 2026 Q3 | 72 | 4.3 |
Satisfaction ratings
What reviewers say
FedRAMP-Ready Value with Responsive Support and Easy Portal Access
“The Pricing is good - supports Federal contractors since its FedRAMP moderate. Quick responsive support team and an easy portal access is quite helpful”
Strong Security, but Repeated Prompts Get Frustrating
“I like that Cisco Duo is easy to use. I installed the app and everything was functional. It does its job with fingerprint scans or mobile authentications, and it adds two-factor authentication and extra security for the money, student information, and institutional data I handle.”
Extra Security, but Cumbersome with Phone Dependence and False Alerts
“It helps to verify the authenticity of the user who needs to access sensitive information on devices. Like with any device that allows access to private / personal information, this adds extra security.”