JumpCloud
Reviews
Star rating
Rank in Cloud Directory Services
Pros and cons
Pros
- Ease of Use
- Device Management
- Security
- Integrations
- Features
- User Management
Cons
- Missing Features
- Improvement Needed
- Limited Features
- Limitations
- Learning Curve
- UX Improvement
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 35.6% |
| Mid-Market | 54.2% |
| Enterprise | 10.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 260 | 4.5 |
| 2025 Q1 | 121 | 4.5 |
| 2025 Q2 | 246 | 4.6 |
| 2025 Q3 | 210 | 4.4 |
| 2025 Q4 | 189 | 4.4 |
| 2026 Q1 | 178 | 4.5 |
| 2026 Q2 | 91 | 4.4 |
| 2026 Q3 | 102 | 4.3 |
Satisfaction ratings
What reviewers say
Useful for Simplifying Identity and Access Management
“1. What I like most about JumpCloud is that it brings identity and device management together in one platform. It makes managing user access more convenient and helps IT teams handle routine tasks without switching between multiple tools. 2. I like how JumpCloud makes it easy to”
Easy Device Tracking and Setup, with a Two-Factor Authentication Hitch
“I like that JumpCloud lets me track each device’s activity in the admin console, block a device, and check its internal usage logs. It helps me keep track of device use across the company. The basic features are super easy to set up and use, and I can enable advanced features whe”
JumpCloud Makes Laptop Fleet Management and Security Simple from One Cloud Console
“JumpCloud lets us manage our whole laptop fleet (Mac and Windows) from one cloud console without any on-prem infrastructure. New machines get enrolled quickly, and we can push policies like disk encryption, screen lock, OS updates and password rules without touching each device. ”