Trillian
Reviews
Star rating
Rank in Clinical Communication and Collaboration
Pros and cons
Pros
- Ease of Use
- Communication
- Security
- Team Collaboration
- Easy Communication
- Reliability
Cons
- Not User-Friendly
- Limited Features
- Missing Features
- Learning Curve
- User Interface
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.4% |
| Mid-Market | 40.7% |
| Enterprise | 8.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 3.0 |
| 2025 Q2 | 1 | 4.0 |
| 2025 Q3 | 3 | 4.7 |
| 2026 Q2 | 4 | 3.8 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
HIPAA Compliance Adds Value, But Setup is a Chore
“I like that Trillian is HIPAA Compliant as I work in the healthcare industry. Protecting client information is extremely important, and HIPAA compliance helps to ensure that communications between staff members stay secure.”
Faster Coworker Communication and Quicker Messaging
“Help me communicate with coworkers and get messages to them quicker”
Cheap, lightweight business IM with weak ecosystem
“Trillian is cheap and lightweight, with plans for business tier lower than competitors at the person user rate. I like that it has real desktop clients, with many platforms supported, as for my team we have a mixture of different devices used in our day to day.”