Bird
73
Reviews
3.9
Star rating
#47
Rank in WhatsApp Marketing
Pros and cons
Pros
- User Interface
- Intuitive
- Ease of Use
- Intuitive Interface
- Customer Engagement
- Engagement
Cons
- Poor Customer Support
- Expensive
- Software Bugs
- User Restrictions
- Software Glitches
- Poor UX
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
39
Small Business
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 79.5% |
| Mid-Market | 16.4% |
| Enterprise | 4.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 2.5 |
| 2025 Q1 | 1 | 1.0 |
| 2025 Q3 | 1 | 0.0 |
| 2025 Q4 | 1 | 1.5 |
Satisfaction ratings
Ease of Use8.4
Ease of Setup8.3
Quality of Support7.8
Meets Requirements8.2
What reviewers say
Awful buggy email and sms platform
0.0
“Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their ac”
Cool tech...just isn't robust.
1.0
“Bird's flows product is interesting, and opens up lots of opportunities for connectin with customers.”
Reliable and Scalable WhatsApp Inbox Solution
5.0
“Simplifies WhatsApp Inbox management with an intuitive UI. Scalable to handle high message volumes seamlessly. Robust API for custom integrations.”