Bandwidth
504
Reviews
4.4
Star rating
#10
Rank in Communication Platform as a Service (CPaaS)
Pros and cons
Pros
- Ease of Use
- Customer Support
- Customer Service
- Reliability
- Navigation Ease
- Staff Support
Cons
- Customer Service
- Complex Processes
- Messaging Issues
- Time Constraints
- Poor Customer Support
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
59
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 44.6% |
| Mid-Market | 39.3% |
| Enterprise | 16.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 21 | 4.0 |
| 2025 Q1 | 1 | 0.0 |
| 2025 Q2 | 7 | 4.4 |
| 2025 Q3 | 17 | 3.5 |
| 2025 Q4 | 3 | 4.5 |
| 2026 Q1 | 5 | 4.6 |
| 2026 Q2 | 32 | 3.8 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.8
Quality of Support9.1
Meets Requirements9.1
What reviewers say
Easy-to-Use Dashboard, But Support Access and Ticketing Can Be Frustrating
3.5
“Dashboard is easy to use Don't have issues porting in most numbers local or Toll Free”
Good but can improve
4.0
“The UI is very straightforward, design is simple and very helpful. The new way to ask for support is helpful, tickets are reviewed quickly. The information presented on any order/phone/campaign is ok.”
Straightforward UI with Top-Notch Support and Robust Reporting
4.0
“UI/UX is straight foward. Lots of reporting options to track numbers. Finally customer support is top notch”