G2 Vendor Directory

Zendesk - Custom Data Actions

by AppFoundry Community

13

Reviews

4.7

Star rating

—

Rank in Genesys AppFoundry Marketplace

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Zendesk - Custom Data Actions.

      Page views and citations · Zendesk - Custom Data Actions

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Salesforce Sales Cloud

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Zendesk - Custom Data Actions.

      1

      Hiver in Gmail

      2 switched
      2

      AkitaBox

      1 switched
      3

      Autotask

      1 switched
      4

      Zoho CRM

      1 switched
      5

      Kustomer

      1 switched

      Key stats

      —

      77

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business15.4%
      Mid-Market69.2%
      Enterprise15.4%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.4
      Ease of Setup9.8
      Quality of Support9.4
      Meets Requirements9.3

      What reviewers say

      Zendesk Experience

      4.0

      “Well, Zendesk still manages to keep a very simple way to keep the lines open for the staff and the users. The updates are realt time. It can also be user friendly at times and would be very easy to understand even if it is youir first time to use it. They have a way to customize ”

      Assistant Manager

      Tool Experience

      4.0

      “The tool has helped me to solve our user queries and in finding the data.”

      Customer Happiness Champion

      Tool experience

      5.0

      “Helps to resolve customer query and also helps in collecting data and report”

      Team Captain