Egencia by Amex GBT
942
Reviews
4.5
Star rating
#5
Rank in Travel Management
Pros and cons
Pros
- Ease of Use
- Easy Booking
- Convenience
- Customer Support
- Efficiency
- Simplicity
Cons
- Poor Customer Support
- Booking Issues
- Booking Confusion
- Limited Options
- Pricing Issues
- Hotel Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-15.4%
68
Enterprise
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 13.7% |
| Mid-Market | 37.9% |
| Enterprise | 48.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 22 | 4.6 |
| 2025 Q1 | 29 | 4.4 |
| 2025 Q2 | 19 | 4.7 |
| 2025 Q3 | 19 | 4.3 |
| 2025 Q4 | 22 | 4.6 |
| 2026 Q1 | 46 | 4.5 |
| 2026 Q2 | 26 | 4.5 |
| 2026 Q3 | 22 | 4.6 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup9.2
Quality of Support9.1
Meets Requirements9.2
What reviewers say
Intuitive, User-Friendly Platform with Highly Competitive Rates
5.0
“The software is very intuitive, user-friendly, and easy to navigate. Additionally, its rates are highly competitive compared to other platforms on the market.”
Great Team Cooperation That Saved My Time
5.0
“Cooperation of the team on time with the me which helps my time.”
Easy Booking and Auto Price Adjustments Put Customers First
5.0
“The ease in which the booking takes place, but especially the auto adjustments to pricing if there is a lower one offered before your trip. This is a great way to show the customer first mentality missing in so many other experiences today.”