ALVAO Service Desk
52
Reviews
4.6
Star rating
#31
Rank in Incident Management
Pros and cons
Pros
- User Interface
- Ease of Use
- Time-saving
- Automation
- Deployment Ease
- Collaboration
Cons
- Limited Customization
- Insufficient Information
- Learning Curve
- Complex Setup
- Complexity
- Poor Reporting
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
75
Mid-Market
7
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.8% |
| Mid-Market | 65.4% |
| Enterprise | 28.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q2 | 8 | 4.7 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup8.7
Quality of Support9.4
Meets Requirements8.9
What reviewers say
ALVAO SD @ international school
4.5
“Easy of use and integration with MS Entra ID - fast provisioning. Fast implementation for new service catalogues.”
Great ITSM Tool
5.0
“It is very easy to administrate. Feedback from users is positive. We are adding more departments, because it makes digitalization of procesess very easy and fast.”
Searching for and finding a modern Service Desk solution.
4.0
“- Wide range of applications within the company for both IT and non-IT processes - Agile communication between ticket resolver and ticket requester - We appreciate the ability to involve other departments, such as fleet management and HR processes.”