Accurate Background
112
Reviews
4.4
Star rating
#3
Rank in Drug Testing
Pros and cons
Pros
- Customer Support
- Representative Responsiveness
- Helpful
- Ease of Use
- Background Checks
- Speed
Cons
- Process Delays
- Process Improvement
- Slow Checks
- Poor Customer Support
- Delays
- Admin Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
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61
Enterprise
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 7.2% |
| Mid-Market | 18.0% |
| Enterprise | 74.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 4.6 |
| 2025 Q2 | 38 | 4.6 |
| 2025 Q3 | 8 | 4.6 |
| 2026 Q3 | 30 | 4.4 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.1
Quality of Support9.1
Meets Requirements9.2
What reviewers say
Exceptional, Timely Customer Service Every Time
5.0
“They consistently deliver exceptional customer service in a timely manner.”
Easy-to-Use All-in-One Platform for Background Checks and Drug Testing
4.5
“Having an all in one platform to order backgrounds and drug testing. Website is easy to use. Billing is comprehensive enough to fit our needs.”
Smooth ATS Integration and Responsive Support from Tracy
5.0
“The integration with our ATS is nice and account manager Tracy always is available and ready to answer questions”