G2 Vendor Directory

Remote Support

65

Products

33.9K

Total reviews

4.5

Avg. rating

TeamViewer by TeamViewer leads the Remote Support category with a 4.5 rating from 4,213 reviews. NinjaOne has the strongest momentum in the category, up +9.4% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Remote Support.

LLM citations · Remote Support

Source: G2 review data

Key stats

TeamViewer

NinjaOne

Small Business

Category trends

How the Remote Support market is moving, from G2 review and Grid data.

Which products are most adopted?
1
NinjaOne3,960 2
TeamViewer3,875 3
Freshdesk2,421 4
JumpCloud1,656 5
AnyDesk893
Which products are growing fastest?
1
NinjaOne148 2
JumpCloud20 3
PDQ11 4
ISL Online7 5
RemotePC6
Which products climbed the Grid most?
1
PDQ16 2
RemotePC12 3
SuperOps3 4
Action12 5
Zoho Assist2
Which products are reviewers switching to?
1
NinjaOne1,103 2
Zoho Assist161 3
Datto RMM145 4
RemotePC130 5
ISL Online128
Which products do enterprises choose?
1
TeamViewer742 2
NinjaOne305 3
Freshdesk258 4
Freshservice183 5
AnyDesk167
Which products do mid-market buyers choose?
1
NinjaOne1,819 2
TeamViewer1,273 3
Freshdesk921 4
JumpCloud904 5
Freshservice517
Which products do small businesses choose?
1
NinjaOne1,823 2
TeamViewer1,509 3
Freshdesk1,185 4
JumpCloud587 5
Remote Monitoring and Management480

Fastest growing

Ranked by G2 Momentum score.

1

NinjaOne

by NinjaOne · 5,553 reviews

4.7
2

PDQ

by PDQ · 721 reviews

4.7
3

Action1

by Action1 · 1,249 reviews

4.9

All products

Ranked by G2 Grid position.

1

TeamViewer

by TeamViewer · 4,213 reviews

4.5
2

NinjaOne

by NinjaOne · 5,553 reviews

4.7
3

Zoho Assist

by Zoho · 754 reviews

4.7
4

Freshdesk

by Freshworks · 3,867 reviews

4.4
5

JumpCloud

by JumpCloud Inc. · 4,125 reviews

4.5

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