Xurrent ITSM
87
Reviews
4.6
Star rating
#41
Rank in Enterprise IT Management
Pros and cons
Pros
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Cons
- Missing Features
- Limited Features
- Poor Design
- Slow Development
- Outdated Interface
- Insufficient Information
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
77
Enterprise
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 18.8% |
| Mid-Market | 29.4% |
| Enterprise | 51.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 10 | 4.8 |
| 2025 Q3 | 6 | 4.8 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup8.9
Quality of Support9.2
Meets Requirements9.0
What reviewers say
Responsive tool that users and customers really like.
3.5
“Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run automations and in the tool directly very quickly with a full audit trail which is very useful for any troubleshooting. There is a var”
ease of use
5.0
“It is not complicated and does not tire the IT service management staff.”
Simple and effective ITSM tool
5.0
“It makes incident and change management much easier. The interface is clear and the reporting helps us keep track of SLAs”