IBM Maximo IT
18
Reviews
4.2
Star rating
#19
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-100.0%
53
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 33.3% |
| Mid-Market | 44.4% |
| Enterprise | 22.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 2 | 4.8 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.1
Quality of Support8.7
Meets Requirements9.0
What reviewers say
One stop for managing digital and physical business assets.
4.0
“Helps costomer to optimize the assets and maximise the return on investment”
GREAT CUSTOMER SERVICE
5.0
“The onboarding process went off great. I could not have asked for a better group of people.”
Great management tools
4.0
“Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service.”