ServiceNow IT Operations Management
505
Reviews
4.4
Star rating
#1
Rank in AIOps Platforms
Pros and cons
Pros
- Ease of Use
- Visibility
- Monitoring
- Automation
- Flexibility
- Issue Resolution
Cons
- Learning Difficulty
- Complexity
- Setup Complexity
- Steep Learning Curve
- Expensive
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-76.8%
58
Enterprise
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.2% |
| Mid-Market | 26.2% |
| Enterprise | 63.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.7 |
| 2025 Q1 | 10 | 4.3 |
| 2025 Q2 | 63 | 4.5 |
| 2025 Q3 | 23 | 4.2 |
| 2025 Q4 | 15 | 4.3 |
| 2026 Q1 | 27 | 4.5 |
| 2026 Q2 | 250 | 4.4 |
| 2026 Q3 | 58 | 4.2 |
Satisfaction ratings
Ease of Use8.5
Ease of Setup8.2
Quality of Support8.7
Meets Requirements9.0
What reviewers say
ITOM is THE ONE to drive operational excellence
5.0
“My absolute favourite features are Event Management, Service Mapping, and Certificate Inventory and Management. And it’s not just me once you have your CMDB and discovery up and running properly, I think everyone is going to love them too. More recently, my favourite has been ”
Helps manage infrastructure in one place
4.5
“There are options to keep everything in one place, and it does a good job of monitoring assets and server integrations.”
Create less noise
4.5
“The fact that you can centralize all the alerts into one central place, reduce the noise, proactively resolve the issue”