Verint Workforce Management Professional (formerly Verint Monet)
23
Reviews
4.0
Star rating
#35
Rank in Contact Center Workforce
Pros and cons
Pros
- Easy Integrations
- Integrations
- CRM Integration
- Response Time
Cons
- Scheduling Issues
- Not User-Friendly
- Limited Options
- Missing Features
- Inadequate AI Capabilities
- Complexity
Traffic & LLM citations
Source: G2 review data
Key stats
—
18
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.7% |
| Mid-Market | 69.6% |
| Enterprise | 21.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
Satisfaction ratings
Ease of Use7.4
Ease of Setup7.7
Quality of Support8.7
Meets Requirements8.7
What reviewers say
Monet review
3.0
“having our agents be able to put in their requests and get quick responses is the higlight of monet”
A quality leap into the future in the new era of process digitization
4.0
“From its modern interface I can keep a detailed control of my productivity, as well as report any eventuality that arises, what I like the most without a doubt is that I can self-manage many requests, it is a tool that has allowed the company to give a great leap in the process o”
All in one place!
4.5
“It's easy to access my team schedule, adherence and planned leave request. Real time adherence is also updated so easy to see agents real time status.”