VCC Live
164
Reviews
4.6
Star rating
#33
Rank in Contact Center Workforce
Pros and cons
Pros
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Reporting
- Intuitive
Cons
- User Interface Issues
- Customization Difficulty
- Lack of Clarity
- Usability Issues
- Poor UI Design
- Difficult Setup
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
81
Mid-Market
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 42.1% |
| Mid-Market | 50.6% |
| Enterprise | 7.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 10 | 4.8 |
| 2025 Q1 | 5 | 4.6 |
| 2025 Q2 | 8 | 4.6 |
| 2025 Q3 | 11 | 4.4 |
| 2025 Q4 | 4 | 4.8 |
| 2026 Q1 | 2 | 5.0 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup9.0
Quality of Support9.3
Meets Requirements9.0
What reviewers say
Fast, Simple, and Transparent
5.0
“A stable and fast system that runs smoothly and works reliably.”
VCC Live is the go-to solution
4.5
“Very useful for efficiently managing the call center, agent work, and the entire call flow from start to finish”
VCC is a reliable application
5.0
“I really like that I can gather every type of report which I need, also it's a reliable application with a great support.”