UKG Pro
2,256
Reviews
4.3
Star rating
#1
Rank in Fatigue Risk Management
Pros and cons
Pros
- Ease of Use
- Helpful
- Customer Support
- User Interface
- Easy Access
- Features
Cons
- Not User-Friendly
- Learning Curve
- Poor Customer Support
- Not Intuitive
- Limited Features
- Limited Customization
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+22.0%
53
Mid-Market
37
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.1% |
| Mid-Market | 48.7% |
| Enterprise | 46.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 36 | 4.6 |
| 2025 Q1 | 53 | 4.7 |
| 2025 Q2 | 59 | 4.6 |
| 2025 Q3 | 21 | 4.6 |
| 2025 Q4 | 47 | 4.3 |
| 2026 Q1 | 15 | 4.1 |
| 2026 Q2 | 41 | 4.3 |
| 2026 Q3 | 50 | 4.4 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.0
Quality of Support8.4
Meets Requirements8.7
What reviewers say
Highly Customizable Configurable Fields That Fit Our Business Needs
4.5
“The ability to customize the building platform’s configurable fields has been incredibly useful for us in meeting our business needs.”
Robust HR Platform That Covers It All
4.5
“I like that the product is robust and can handle all of our HR needs. From recruiting and onboarding to benefits, eLearning, performance management, payroll, and more, the system can do it all.”
Robust Reporting That Makes Insights Clear and Actionable
5.0
“My favorite thing about UKG Pro is its robust reporting capabilities, which make it easy to pull the information I need and review it in a clear, useful way.”