OneDesk
Reviews
Star rating
Rank in Project Management
Pros and cons
Pros
- Features
- Easy Setup
- Intuitive
- Flexibility
- Easy Integration
- Ease of Use
Cons
- Unreliable Service
- Bugs
- System Unreliability
- Software Bugs
- Poor Customer Support
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 47.1% |
| Mid-Market | 26.5% |
| Enterprise | 26.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 0.0 |
| 2026 Q3 | 1 | 3.5 |
Satisfaction ratings
What reviewers say
Streamlined Ticket Management But Needs Better Telephony Integration
“I value OneDesk's linked ticket-task structure for my multi-branch telecom work in Dallas. When a branch reports SIP trunk drops or softphone failures, I can generate implementation tasks directly from support tickets, which helps track IPPBX adjustment work across sites. This fe”
Flexible and Powerful - Project Management and Ticketing in One
“We had a difficult time finding a package that would allow us to manage our products and customers all in one site. OneDesk gives us this flexibility. Even though we are small, our business is complex. We were pleasantly surprised that we could implement "out of box" a”
Project Management Software
“The best thing about this product is that it provides solution for both Project Management and Help desk. Two requirements are fulfilled by one software.”