SuccessKPI
Reviews
Star rating
Rank in Speech Analytics
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.5% |
| Mid-Market | 57.4% |
| Enterprise | 20.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 41 | 4.3 |
| 2026 Q2 | 40 | 4.2 |
| 2026 Q3 | 27 | 4.8 |
Satisfaction ratings
What reviewers say
Clear KPI Visibility, but Slow Dashboards
“I like that SuccessKPI lets me monitor call center performance in one place. The dashboards and reports make it easy for me to track KPIs, agent adherence scores, and AHT, review performance metrics, and quickly spot areas that need improvement. It helps me stay on top of daily t”
Makes Team Performance Easy to Track and Manage
“I’ve found this software extremely valuable for managing my day-to-day workload. Its intuitive interface is easy to navigate, and the automation features noticeably cut down the time I spend on repetitive tasks. For instance, being able to quickly access information and complete ”
Improved Customer Experience and Stronger Team Performance
“Improved customer experience and managing the performance on our team.”