Ricochet360
Reviews
Star rating
Rank in CRM
Pros and cons
Pros
- Lead Management
- Easy Integration
- Ease of Use
- User-Friendly
- User Experience
- Easy Setup
Cons
- Task Management
- Setup Difficulty
- Limited Customization
- UI Improvements
- Limited Options
- Limited Templates
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 36.4% |
| Mid-Market | 59.1% |
| Enterprise | 4.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 3 | 4.0 |
| 2026 Q2 | 4 | 4.6 |
Satisfaction ratings
What reviewers say
Rico Has Everything I Need—Convenient, Single-Tab Dialing and Easy Navigation
“Rico has everything I need. It’s really convenient because I can dial while viewing all the lead details in a single tab. The navigation is also straightforward and easy to use.”
Fácil de Usar, Pero Ocasionalmente Lentitud
“Me gusta que Ricochet360 sea muy fácil de usar y muy amigable. Tienes acceso a mucha información de las llamadas, lo cual es genial. Es sobre todo muy sencilla y fácil de usar. Realmente sin necesitar configurar mucho, es la herramienta que me permite comunicarme con las personas”
User-Friendly and Effective for Small Teams
“I like that Ricochet360 is easy to use. Even my interns and other coworkers are able to use it without issues. The initial setup was also very easy for us.”