SmarterTrack
10
Reviews
4.1
Star rating
#150
Rank in Help Desk
Pros and cons
Pros
- Ease of Use
- Intuitive
- Features
- Customer Support
- Easy Setup
- Easy Implementation
Cons
- Time Delays
- Integration Issues
- Missing Features
- Messaging Issues
Traffic & LLM citations
Source: G2 review data
Key stats
—
40
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 40.0% |
| Mid-Market | 60.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.7 |
| 2025 Q1 | 1 | 4.0 |
Satisfaction ratings
Ease of Use8.2
Ease of Setup8.6
Quality of Support7.7
Meets Requirements8.2
What reviewers say
good for CS
4.5
“All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evaluate the quality of service given by our representative. Overall its reduce support cost.”
most easy to work with
5.0
“How like this application never has issues and neevr crashes when beig used”
Truely efficient for Customer support management!
4.5
“I have been using this tool for around a year and I genuinely say it has been the best tool for customer management . I find its user interface very clean and optimised. The dashboard is easy to go through and has central operation type .”