Shape Software
65
Reviews
4.5
Star rating
#22
Rank in Inbound Call Tracking
Pros and cons
Pros
- Email Marketing
- Lead Management
- Features
- Feature Rich
- Email Campaigns
- Landing Pages
Cons
- Editing Limitations
- Expensive
- Update Issues
- UI Improvements
- Complex Setup
- Sales Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
78
Small Business
11
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 60.9% |
| Mid-Market | 35.9% |
| Enterprise | 3.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | — |
| 2025 Q4 | 1 | 0.5 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup8.1
Quality of Support9.3
Meets Requirements9.1
What reviewers say
Steer Clear: Misleading Sales and Poor Support
0.5
“That my experience with this company is almost over. It has been hell.”
There is future but moved somewhatin an opposite direction
3.0
“Well, it is easy to implement in marketing and sales. It has prebuilt data, and its features are more relevant. It doesn't confuse me with overly complicated features, and navigation has been easier. Easily integrated”
Worst CRM I've ever used. Period.
0.0
“If i had anything good to say I would put that here, but i don't.”