BNTouch Mortgage CRM
Reviews
Star rating
Rank in Mortgage CRM
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 73.5% |
| Mid-Market | 17.6% |
| Enterprise | 8.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 6 | 5.0 |
| 2025 Q2 | 5 | 4.8 |
| 2025 Q3 | 5 | 4.5 |
| 2026 Q2 | 5 | 4.1 |
| 2026 Q3 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Effortless Client Retention and Stellar Support
“I like BNTouch Mortgage CRM because it makes database management easy by keeping my information organized. It's also very user-friendly, which I appreciate. The customer support is fantastic—whenever I reach out with questions, my contact at BNTouch responds very quickly. Additio”
Intuitive, Thorough, and Reliable for Years
“Very intuitive and thorough. I’ve been using it for years now, and it continues to work really well for me.”
Potentially Valuable But Needs Reliability Improvements
“I like the click-to-dial feature of BNTouch Mortgage CRM and how uploading contacts into the dialer sometimes works. Although it does not consistently perform well, when it does work, I like it the most.”