G2 Vendor Directory

Serviceware Knowledge

by SERVICEWARE SE

27

Reviews

4.8

Star rating

#30

Rank in Contact Center Knowledge Base

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Serviceware Knowledge.

      Page views and citations · Serviceware Knowledge

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      VisualEditor

      1 switched
      2

      Confluence

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Serviceware Knowledge.

      1

      Stack Internal

      1 switched

      Key stats

      —

      89

      Mid-Market

      3

      Adoption by company size

      SegmentShare of reviews
      Small Business22.2%
      Mid-Market40.7%
      Enterprise37.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.6
      Ease of Setup9.1
      Quality of Support9.3
      Meets Requirements9.0

      What reviewers say

      Sabio - Easiest knowledge management software

      4.5

      “It has a very high performance search engine . I can search almost anything easily using sabio”

      Web Development Intern

      For us, SABIO is one of the tools that will be opened first after booting the computer

      5.0

      “We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast and flexible manner in customer service. The system is simple and intuitive to use and has therefore quickly established itself in e”

      Administrator

      A clever knowledge management

      5.0

      “- smart, young and dynamic team - rapid system implementation - SABIO offers a solution to almost any business problem in terms of knowledge management”

      Operations and Training & Quality Team Lead