Micro Focus Service Manager (formerly HP Service Manager)
21
Reviews
4.0
Star rating
#16
Rank in Print Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
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14
Enterprise
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 15.0% |
| Mid-Market | 35.0% |
| Enterprise | 50.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 1 | 2.0 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup6.2
Quality of Support8.1
Meets Requirements7.5
What reviewers say
Tickets and Quotes
4.0
“I like the integration of different types of options and range of areas where it can be tailored for any need.”
HPSM - An easy to use software.
4.5
“Incidents and Change Orders are easy to raise and close in the HP Service Manager tool. Fetching status reports is easily manageable via custom filters and queries.”
HP service manager is a powerful ticketing tool
4.0
“HP service manager is very easy to use and you can customise it according to your need. It is fast and has simple UI. Its very powerful tool in the industry. Many new features are there and best thing is they are customisable.”