ProProfs Knowledge Base Software
Reviews
Star rating
Rank in Help Authoring Tool (HAT)
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 43.8% |
| Mid-Market | 46.9% |
| Enterprise | 9.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 2 | 4.8 |
Satisfaction ratings
What reviewers say
Contextual help and enterprise scale at a fair price
“The contextual in-app help stood out immediately. Field staff get answers right inside the tools they're using instead of hunting through a separate portal, which cut down a lot of "where do I find X" questions to managers. Support has been solid too. Real answers, fast, whenever”
Great tool for creating interactive user manuals.
“Friendly and straigthforward interface for creating structured, shared user manuals. Great live support.”
Effortless Content Creation and Management
“ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let”