ProProfs Help Desk
Reviews
Star rating
Rank in Help Desk
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 84.2% |
| Mid-Market | 15.8% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Finally, a help desk that scales with us without slowing us down
“Honestly the ticket workflow automation is what sold me. We set the routing and escalation rules once and now tickets just land with the right agent, no one has to sit there picking through a queue. I wasn't expecting much from the AI response suggestions but they've actually bee”
Their support team is super-friendly & always available!
“The best part of being associated with ProProfs is that they offer incredible support. Unlike other help desk companies that reply on self-service or email, you can call their team anytime and have a meaningful interaction.”
Loaded with robust ticketing features
“ProProfs Help Desk offers great features such as chatbots, ticket prioritization, shared inboxes, internal notes, reports, automated ticket assignment, and much more. In terms of features, this tool is a great bet.”