POINT
Reviews
Star rating
Rank in Volunteer Management
Pros and cons
Pros
- Customer Support
- Volunteer Management
- Ease of Use
- Intuitive
- Event Management
- Simplicity
Cons
- Setup Difficulty
- Difficult Learning
- Limited Customization
- Lacking Features
- Complexity
- Training Required
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 84.5% |
| Mid-Market | 13.4% |
| Enterprise | 2.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 5.0 |
| 2025 Q1 | 9 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 9 | 4.7 |
| 2026 Q1 | 13 | 4.7 |
| 2026 Q2 | 20 | 4.8 |
| 2026 Q3 | 11 | 4.8 |
Satisfaction ratings
What reviewers say
Excellent Customer Service and a Robust, Feature-Rich Platform
“So far, the customer service has been excellent. The software is pretty robust with a lot of features. But customer service has helped every step of the way.”
User-Friendly Navigation and Clear Event Profiles for Volunteers
“It is very user friendly. The side toolbar allows for quick navigation of everything I need to see quickly. I also like the way the event profiles are laid out, it gives volunteers a great snapshot of the details they need to know.”
User-Friendly Volunteer Management for the Future-Minded Non-Profit
“Point is overall very user friendly! It is clean, aesthetically pleasing to view, and easy to navigate. The events are quick to create, with drag and drop features, the ability to duplicate events, and add individualized photos and logos. The events integrate easily with our we”