Oracle Service Cloud (formerly RightNow)
Reviews
Star rating
Rank in Digital Customer Service Platforms
Pros and cons
Pros
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Cons
- Data Management
- Data Inconsistency
- Software Bugs
- Contact Management
- Delayed Responses
- Quality Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 6.8% |
| Mid-Market | 37.1% |
| Enterprise | 56.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
easy to use internally
“It easy to understand and use on a daily basis. As I minus I think it does not incorporate all items needed all in one”
Revolutionizing Customer Support by Oracle Service Cloud
“Oracle Service Cloud for its robust customer service capabilities, comprehensive ticketing system and seamless integration with other products. Its user-friendly interface and extensive features contribute to efficient customer support management.”
Oracle Right was an important evolution in the management processes of the group's ombudsman channel
“Oracle Right (OSC) was an important evolution in the group's ombudsman channel management processes. We brought the Oracle Service Cloud to digitize the processes for capturing and managing the group's ombudsman channel, no longer operating manually (MS Excel).”