Microsoft Clarity
Reviews
Star rating
Rank in Session Replay
Pros and cons
Pros
- Recording
- Session Recordings
- Insights
- Ease of Use
- User Behavior Tracking
- Usability
Cons
- Filtering Issues
- Limited Analysis
- Recording Issues
- Limited Reporting
- Platform Limitations
- Data Inaccuracy
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 64.8% |
| Mid-Market | 25.9% |
| Enterprise | 9.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 2 | 4.5 |
| 2025 Q3 | 5 | 4.5 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q1 | 4 | 4.5 |
| 2026 Q2 | 4 | 4.5 |
Satisfaction ratings
What reviewers say
Empowers User Engagement Analysis, Needs Traffic Precision
“I like using Microsoft Clarity because it has a feature for user recordings that I find very nice. It allows me to see how users are engaging with my website, which is really helpful. I also appreciate the ability to view heat maps on my website to identify core areas and section”
Cost-Free Insight with Seamless Setup
“I love using Microsoft Clarity because it's free, even though it means my data is used by Microsoft. I appreciate that there's no additional cost, unlike Hotjar and similar tools, which can be quite expensive. It provides clever insights into how actual users use my website, whic”
Enhances Customer Insights with Ease
“I like the heatmaps and the recent agentic AI that was launched by Microsoft Clarity. The AI helps my brand to drive sales and answer customer questions on the website. Also, the initial setup of Microsoft Clarity is very easy.”