Hotjar by Contentsquare
Reviews
Star rating
Rank in Heatmap Tools
Pros and cons
Pros
- Ease of Use
- Features
- Heatmaps
- Helpful
- Session Replay
- Session Recordings
Cons
- Limitations
- Missing Features
- Recording Issues
- Expensive
- Inadequate Filtering
- Pricing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 52.5% |
| Mid-Market | 37.9% |
| Enterprise | 9.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q1 | 2 | 4.0 |
| 2025 Q2 | 2 | 5.0 |
| 2025 Q3 | 7 | 4.3 |
| 2025 Q4 | 7 | 4.4 |
| 2026 Q1 | 11 | 4.3 |
| 2026 Q2 | 6 | 4.5 |
| 2026 Q3 | 3 | 4.8 |
Satisfaction ratings
What reviewers say
Robust Insights, Exceptional Support
“I really appreciate Hotjar by Contentsquare for understanding click and scroll heat maps. The session recordings are valuable for analyzing web pages and user behavior. I find implementing on-page survey widgets very valuable for gathering user feedback. I like how the session re”
Hotjar Makes Understanding User Behavior Fast and Intuitive
“What I like most about Hotjar is how easy it makes it to understand user behavior without spending hours digging through data. The session recordings and heatmaps make it straightforward to spot friction points, validate assumptions, and prioritize the right improvements. The int”
Free Version Gives Clear Insight Into Customer Behavior
“The free version allow to the how the customer are acting on the web site. It will the features (speeding, moment of interest...). the free version is anought for most web sites or landing pages”