Dynamics 365 Customer Service Insights
12
Reviews
4.1
Star rating
#34
Rank in Contact Center Knowledge Base
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
—
50
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 41.7% |
| Mid-Market | 41.7% |
| Enterprise | 16.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use7.0
Ease of Setup1.4
Quality of Support8.7
Meets Requirements8.8
What reviewers say
Not User friendly
1.5
“It can import data and analyze it in the simplest terms for you.”
Dynamics 365 Customer Service general review
4.5
“Your tasks are easily reachable, accessible, and visible. Thanks to the features offered, you can manage the issues/tickets quickly. The positive expected behavior is always met.”
Help for Service Desk
2.0
“The ability to customize with Microsoft Platform, Consolidate customer data into a single pageview, Built-in automation options.”