Khoros Service
Reviews
Star rating
Rank in Social Customer Service
Pros and cons
Pros
- Automation Features
- Automation
- Features
- AI Technology
- Ease of Use
- Integrations
Cons
- Poor Interface Design
- Insufficient Training
- Cost
- Interface Issues
- Steep Learning Curve
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 37.5% |
| Mid-Market | 30.0% |
| Enterprise | 32.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Awesome experience
“I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support through out.”
A tool for efficient Customer Support
“Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggest reps some basic responses. Sometimes it can even handle”
Training the module as a benefit and asset
“The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make”