Lumen by Talkwalker
Reviews
Star rating
Rank in Social Media Analytics
Pros and cons
Pros
- Customer Support
- Customization
- Trend Analysis
- Feature Quantity
- Multi-platform
- Training
Cons
- Platform Limitations
- Complexity
- Improvement Needed
- Limited Credits
- Difficult Setup
- Complex Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 39.3% |
| Mid-Market | 34.8% |
| Enterprise | 25.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 3 | 4.3 |
| 2026 Q2 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Easy to Use with Powerful Cluster Analysis
“I find Talkwalker by Hootsuite super easy to use, and it gets me the information I need, laying it out nicely. I really love the cluster analysis and how it can synthesize key themes in a huge data set. I'm impressed with the consistently making improvements and the easy user int”
Powerful insights that go beyond traditional listening tools
“I really like how Talkwalker provides insights we couldn’t access in the past. The data and content are not only useful but also genuinely interesting to explore. It goes far beyond just measuring digital conversations and, compared to similar products, it feels like the frontrun”
Talkwalker is a social listening superhero
“Talkwalker helps our brand monitor trending topics and mentions across the web. Our social media team is able to quickly and seamlessly pull reports, look at dashboards, and keep informed.”